Online together
Make a phone easier to use together
Set up shortcuts your parent chooses and practise one task they want to do on their own.
Omlove Family editorial
Choose an everyday task
Ask your parent to show you something they do often, such as finding a message or calling a friend. Watch where they hesitate. Offer a small change they can try, such as larger text or moving a frequently used app to the first screen. Let your parent decide whether to keep it.
Practise with your parent holding the phone
Talk through the steps while they do the tapping. If a task requires a password, code or banking approval, give them privacy to complete that step themselves. Write a short paper reminder using the labels they actually see on their screen.
Agree how to handle an unexpected message
Practise checking a sender and identifying a published contact method for the organisation. Use an example that contains no private information. If an unexpected message asks for a payment or a sign-in, pause and check with the organisation through a separately verified channel.